The Doers Do Podcast

Why Customer Service Is Vital To Having a Successful & Profitable Business

February 07, 2023 Season 2 Episode 68
The Doers Do Podcast
Why Customer Service Is Vital To Having a Successful & Profitable Business
Show Notes

Sometimes people suck but as a business owner you have to learn how to interact with those people regardless or suffer the consequences. It's a game and setting standards so you know where the line is when it comes to standing up for your business or swallowing your pride for the sake of it, is the key to customer service. 

Customer service is one of the most important aspects of any small business. Good customer service can help to build trust with customers and create a positive reputation for the business, which can lead to increased customer loyalty and more sales. Customer service also allows businesses to identify and address customer issues quickly and efficiently, helping to ensure customer satisfaction and avoiding costly mistakes. Ultimately, providing excellent customer service can help small businesses stand out from the competition, resulting in stronger customer relationships and improved profitability.

At the end of the day, you need to make sure the experience is a fair and enjoyable one for anyone who chooses to spend money with you. In this episode we share some past customer interactions we've each had with our businesses and run through a few scenarios you may find yourself in with your own business. 

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